Single Remote IT Session
One-on-one remote help from a NY Solutions Group technician: up to 2Hr on one issue.
Included
Up to 120 minutes of remote support, scheduled after purchase
One issue on one computer, or one Microsoft 365 or Google Workspace account
A short written summary of what we did and any next steps
Good for: general IT questions, email support and Microsoft 365 problems, sign-in and MFA issues, Outlook, Teams and OneDrive, printer setup, software installs, slow computers and quick security checks.
Not included: onsite visits, hardware repair or parts, software or license purchases, data recovery from damaged drives, projects such as migrations or network setups, and support after the session.
Before your session: your computer must turn on and connect to the internet, and someone with the admin password must be present. You’ll install our secure remote-access tool. You can watch everything and end the session at any time. Please back up important files if you can.
Good to know
We can’t guarantee every problem can be fixed remotely or in one session. If we find in the first 15 minutes that we can’t help remotely, we’ll refund you in full.
Need more time? We’ll always ask first. Extra time is [$50 per 15 minutes], or you can book another session.
Sessions are available [Monday to Friday, 9 am to 5 pm ET] and must be used within 90 days of purchase.
Reschedule or cancel for free up to 24 hours before. Sessions missed or cancelled with less notice are not refundable.
This is a one-time charge, not a subscription. For ongoing support, see our plans.
By purchasing, you agree to our Terms of Service.
Single Remote IT Session
One-on-one remote help from a NY Solutions Group technician: up to 2Hr on one issue.
Included
Up to 120 minutes of remote support, scheduled after purchase
One issue on one computer, or one Microsoft 365 or Google Workspace account
A short written summary of what we did and any next steps
Good for: general IT questions, email support and Microsoft 365 problems, sign-in and MFA issues, Outlook, Teams and OneDrive, printer setup, software installs, slow computers and quick security checks.
Not included: onsite visits, hardware repair or parts, software or license purchases, data recovery from damaged drives, projects such as migrations or network setups, and support after the session.
Before your session: your computer must turn on and connect to the internet, and someone with the admin password must be present. You’ll install our secure remote-access tool. You can watch everything and end the session at any time. Please back up important files if you can.
Good to know
We can’t guarantee every problem can be fixed remotely or in one session. If we find in the first 15 minutes that we can’t help remotely, we’ll refund you in full.
Need more time? We’ll always ask first. Extra time is [$50 per 15 minutes], or you can book another session.
Sessions are available [Monday to Friday, 9 am to 5 pm ET] and must be used within 90 days of purchase.
Reschedule or cancel for free up to 24 hours before. Sessions missed or cancelled with less notice are not refundable.
This is a one-time charge, not a subscription. For ongoing support, see our plans.
By purchasing, you agree to our Terms of Service.